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mrt1981
Contributor
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Message 21 of 24

Re: New build connection delays

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Ah right, no problem. Cheers!
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mrt1981
Contributor
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Message 22 of 24

Re: New build connection delays

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Hi @PaddyB,

 

We've had the engineer visit now and the phone line is working, but no internet. Engineer said the line tested fine and he's not sure why the internet isn't active?

 

My wife tried calling (I'm at work just now) but the person she spoke to said there was no account associated with the phone number we've been given and they couldn't help...

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PaddyB
Moderator
Moderator
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Message 23 of 24

Re: New build connection delays

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Hi @mrt1981,

 

Thank you for taking my call today. I'm happy to hear that both your telephone and broadband service are up and running. Please once again accept my apology for the delay.

 

Thanks

 

PaddyB

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carolwaites
Beginner
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Message 24 of 24

Re: New build connection delays

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I have a new build. BT have told me it will take 12 weeks for broadband to be installed. Not happy! No internet access for 12 weeks. 

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