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Aspiring Contributor
992 Views
Message 1 of 8

New build help!!!!

Hi,

Can anyone help please.  A number of properties on the new build estate I have moved to are having problems getting a phone line installed.  Engineer visits are being made and not kept.  There are tales of lines not being far enough down roads even though houses after them have working lines!  The usual Openreach vs BT saga!!!  (Although an Openreach van made it to the street without the engineer actually getting out!)

Phoning and complaining is not getting us anywhere.  Does anyone have any suggestions?  

Thanks

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7 REPLIES 7
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Distinguished Sage
Distinguished Sage
967 Views
Message 2 of 8

Re: New build help!!!!

You previouly posted in 12/13 and mods offered assistance - what was the outcome?



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Aspiring Contributor
951 Views
Message 3 of 8

Re: New build help!!!!

Mod was really helpful with my house. Not sure how to contact one to help my neighbours
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Aspiring Contributor
943 Views
Message 4 of 8

Re: New build help!!!!

Is there a way to contact a mod for help please?
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Distinguished Sage
Distinguished Sage
939 Views
Message 5 of 8

Re: New build help!!!!

You neighbours would need to join the forum and post the problem so that they can be dealt with.

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Aspiring Contributor
933 Views
Message 6 of 8

Re: New build help!!!!

Problem is they haven't got the internet because of the problem installing the line. Just thought I could pass on contact details to a mod and they might be able to help?
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Distinguished Sage
925 Views
Message 7 of 8

Re: New build help!!!!

Unless they are BT customers there is nothing the mods can do as it is Openreach that are responsible for the supply and maintenance of the network for all service providers
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Distinguished Sage
924 Views
Message 8 of 8

Re: New build help!!!!

The information you have heard may well be true as the houses further on may have cables routed in a different direction to another cabinet it is also very possible and this happens on many new builds the developers have not arranged with Openreach for the needed infrastructure to be in place for cables to be laid
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