I'm sorry to hear that there are issues with ordering BT Infinity 2.
We may need to contact Openreach to get your records updated.
To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.
I've completed the form: reference number: #***Edited***.
Thanks DanielS, any help you can provide will be appreciated. I'll come back here periodically to post progress.