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MartinB12345
Beginner
711 Views
Message 1 of 15

New build - neighbours have access to fibre whereas I don't

Hi all, 

 

Moving to a new build later this week - the property can only get standard BT broadband (5mbps) according to the BT website. However, my immediate neighbours can access fibre speeds according to the BT website. 

 

I spoke with BT yesterday and they have told me to sign up to standard broadband and they may be able to upgrade me to Infinity once they have checked the line etc.

 

Both my neighbours and myself share the same cabinet according to the Openreach site...I don't fancy spending £50 set up fee for 5mbps and then possible be upgraded to Infinity, whereas if Infinity was available upfront then I could potentially benefit from a free-of-charge setup fee!

 

Could this be a database issue - has anyone else had a similar experience?

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14 REPLIES 14
MartinB12345
Beginner
692 Views
Message 2 of 15

Re: New build - neighbours have access to fibre whereas I don't

Here's the DSL checker results:

 

2017-10-30 13_47_15-BT Broadband.png

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
689 Views
Message 3 of 15

Re: New build - neighbours have access to fibre whereas I don't

Welcome to this user forum.

 

Until you got a working BT Retail landline, the database will not be correct.

 

I would advise that you first order a phone line. Once that is fully working, you can then look up the broadband options available on that number.

You can then place an order for BT Infinity which should take about 10 days or less.

 

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salander
Beginner
659 Views
Message 4 of 15

Re: New build - neighbours have access to fibre whereas I don't

I have the same issue with my new build. I am currently unsure on how to proceed.

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salander
Beginner
652 Views
Message 5 of 15

Re: New build - neighbours have access to fibre whereas I don't

Is this correct? It seems strange that I would have to order with BT retail in the first instance. Or once the line is active, would I be able to look at other ISPs for broadband?

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XRaySpeX
Recognised Expert
647 Views
Message 6 of 15

Re: New build - neighbours have access to fibre whereas I don't

Only if they don't insist you take landline with them (there aren't many) or you break your landline contract with BTr.

 

That can't be the right advice. It implies BTr have a special priority over other providers, which it must not have according to OFCOM rules. You should equally be able to order a BTw WLR landline from any landline provider.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 7 of 15

Re: New build - neighbours have access to fibre whereas I don't

If you want BT Infinity, then you must have a BT Retail Line.

 

If you want a fibre product from another provider, then they are going to insist that you have the landline with them

 

They all use the same Openreach cabinet, so the choice is yours. This forum can only give advice on BT products and services.

XRaySpeX
Recognised Expert
624 Views
Message 8 of 15

Re: New build - neighbours have access to fibre whereas I don't

@Keith_Beddoe: BT Infinity is just BT's trade name for Fibre BB. The same base product, actually sourced by OpenReach, can be obtained from most other ISPs.


@Keith_Beddoe wrote:

If you want a fibre product from another provider, then they are going to insist that you have the landline with them


Not Plusnet to name only 1; other fibre providers w/out landline are available.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 9 of 15

Re: New build - neighbours have access to fibre whereas I don't

Whatever you decide you are going to need a landline. Plusnet do broadband only but you must have a landline from a provider first



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XRaySpeX
Recognised Expert
591 Views
Message 10 of 15

Re: New build - neighbours have access to fibre whereas I don't


@imjolly wrote:

you must have a landline from a provider first


There are other CPs who can provide a BTw WLR landline.

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