How can I request a new circuit through a different cabinet? There are two cabinets in my village. One is a nice snazzy modern one and the other is some archaic fossil that should have been decommissioned sometime around the 1940's. Guess which one I'm stuck with? Voice quality on my line is poor. Calls often sound hollow or crackly. I've reported problems on this line since I was connected at the end of December 2012 and it's still pretty rubbish. I can't connect the Sky box to the broadband as it kills the connection. Broadband speed is laughable and last weekend it dipped so low it was only just better than my old dialup that I got rid of 12 YEARS AGO!
What's more annoying is that houses that are that close to mine that I could hit them with a counter while playing tiddlywinks have crystal clear lines and broadband speeds in the region on 30Mbps plus. Did I draw the really short straw?
Seriously I'm paying for a service and I'm barely getting anything for my money.
The distribution point (DP) that feeds your premises is physically cabled back the old one you describe. Are you sure that is the one you are on? Just because it looks old from the outside does not mean the cables are old and kna c ere d
The quality of your line will have absolutely zero to do with the PCP shell, over 50% of PCP's in existance are still the cast iron ones. To be honest they are better because the car wraps around the shell, not the shell around the car.
If your getting a noisey line such as crackling you will more than likely have either a Rectified Loop or Battery Contact Fault on your line.
I know for a fact I'm on an old fossil of a cabinet. It's called Cab 20 and it really is from the dark ages. Openreach have told me and so have BT. Sadly noone gives enough of a **bleep** to do anything about it as I'm only a paying customer.
I've been having huge problems with my phone and broadband since it was connected over a month ago after I moved into my new house.
I have one question. Regardless of cost as this is just a theoretical question, is it possible for my house to have it's connection moved from one road side cabinet to another?
So far 2 out of 2 Openreach engineers seem to think it is. I have a 3rd one coming out to my house next week to try to resolve the ever increasing problems I'm having with my phone and broadband.
If it isn't possible, then why not? If it is possible what is actually involved?
Your question has already been answered by Devon_Dave. It cannot be moved, unless you want to pay a thousands of pounds to dig up the road, and have Openreach run you a personal cable to that cabinet, which they would be very unlikely to do.
In the end, it would make verry little difference, as many slow broadband problems are caused by wiring in peoples` house, especially when you say you have a Sky box, they are known to cause broadband problems.
If you would like assistance to improve your broadband speed, then just ask on the forum.
Despite what people are saying here it is possible to be connected to a different cab. You can request this, it is a paid for option and costs alot, more if major work is required. Saying that though, if you are fed overhead from a pole and another pole is close to your property, you can be routed via that pole and dp instead. If that goes to the other pcp then happy days, otherwise its pointless.
The bit that makes me think its a wiring issue is this.
"I can't connect the Sky box to the broadband as it kills the connection"