Re: New connection IP Profile stuck on 2MBs

D_L_ · ‎31-07-2013

My connection has been active for 10 days but is stuck with an IP profile on 2MBs.

Download speedachieved during the test was - 2.19 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

I have taken all measures to irradicate any line problems and the ADSL stats on the Home Hub 4 show the following

Connection Information

Line state:	Connected
Connection time:	5 days, 20:04:29
Downstream:	7.938 Mbps
Upstream:	448 Kbps

I only live a few hundre metres from the exchange so I would expect at least 6MBs from this line.

How can I get this line retrained?

imjolly · ‎31-07-2013

Your profile is stuck at 2mb and need mod help to fix it. When a mod reads your post i'm sure they will contact you

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ChristopherP · ‎31-07-2013

Hi D_L_,

Sorry about this, if you can fill out the contact us form in the about me section of my profile we can take a look for you.

Cheers
Chris
BT Mod Team

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D_L_ · ‎31-07-2013

Do you mean the "send this user a private message"? The only contact us I can find is the default header one that is also at the top of this page?

ChristopherP · ‎31-07-2013

Sorry D_L_,

I meant my actual profile, if you click my name there now, you should see the link.

Cheers,
Chris
BT Mod Team.

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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

D_L_ · ‎31-07-2013

Form completed and sent

D_L_ · ‎06-08-2013

Hi,

Is there any way of finding out how long this will be before it can be fixed? It has been a week with no difference so far.

john46 · ‎06-08-2013

the mods are very busy at the moment but normally the contact after around 6 working days

DavidM · ‎08-08-2013

Hi D_L_,

I have your email and I'll be in touch shortly.

Cheers

David

D_L_ · ‎08-08-2013

Hi David,

Do I need to restart my router at all? The connection is still on 2Mbs. I know you said it would fluctuate for a few days after but I thought there would be a change of some sort in a few hours while it starts learning again?

Download speedachieved during the test was - 1.82 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps