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Moderator
Moderator
348 Views
Message 21 of 35

Re: New connection IP Profile stuck on 2MBs

Hi D_L_,

Thanks for posting. Sorry there hasn’t been any change. I’ll look into this and I’ll be in touch shortly.

Cheers

David
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D_L_
Aspiring Contributor
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Message 22 of 35

Re: New connection IP Profile stuck on 2MBs

Hi David,

 

Did you find the problem? Still having the same issue here:

 

 Download speedachieved during the test was - 2.14 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

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Distinguished Sage
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Message 23 of 35

Re: New connection IP Profile stuck on 2MBs

it can take the mod team 3/5 working days before they reply to you personally as each mail they receive is dealt with strictly in turn
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D_L_
Aspiring Contributor
285 Views
Message 24 of 35

Re: New connection IP Profile stuck on 2MBs

Hi David,

 

Did you find the problem? Still having the same issue here

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Distinguished Sage
Distinguished Sage
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Message 25 of 35

Re: New connection IP Profile stuck on 2MBs

have you heard anything from te mods?  john46 explained that it can take 3/5 days probably more like 5/6 days at present



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D_L_
Aspiring Contributor
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Message 26 of 35

Re: New connection IP Profile stuck on 2MBs

Nope, only the message above which was the last I heard.

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Moderator
Moderator
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Message 27 of 35

Re: New connection IP Profile stuck on 2MBs

Hi D_L_,

Sorry about that. I'll drop you an email later today.

Cheers

David
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D_L_
Aspiring Contributor
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Message 28 of 35

Re: New connection IP Profile stuck on 2MBs

Thanks for the e-mail. I'll wait the ten days to see if it works as you requested, however I don't hold out too much hope.

 

Nothing has changed yet, still on 2Mbs, hasn't gone up or down.

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Distinguished Sage
Distinguished Sage
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Message 29 of 35

Re: New connection IP Profile stuck on 2MBs

When stuck at 2mb it really is stuck with no fluctuations


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D_L_
Aspiring Contributor
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Message 30 of 35

Re: New connection IP Profile stuck on 2MBs

But now that it has been "released" by David for the second time I would expect the re-training to start soon afterwards. So I should surely be seeing fluctuations as it attempts to find the fastest speed possible for the allowable noise-margin.

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