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Distinguished Sage
146 Views
Message 31 of 35

Re: New connection IP Profile stuck on 2MBs

releasing an IP profile will not always trigger a line train it is just a matter of maintaining a stable connection
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Distinguished Sage
Distinguished Sage
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Message 32 of 35

Re: New connection IP Profile stuck on 2MBs

With your connection speed i would expect it to go to 7.15mb right await at first reset


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D_L_
Aspiring Contributor
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Message 33 of 35

Re: New connection IP Profile stuck on 2MBs

Well after an e-mail back to say that it didn't seem like it was working as it was still on 2Mbs after 3 days I was told to wait the full 10 days as it can take that long before the profile gets released.

 

After reading that this morning, i did another test and low and behold, the profile is now on 7.15Mbs and getting just over 7Mbs on the speed tester which is great.

 

I can now watch HD on demand and do some remote working again, and cancel my 12Mbs Three tethering connection.

 

The only issue I have left is that the HH4 has really poor wireless penetration so I'm going to have to cable in another AP to extend the range and I now have to unplug the router to move it away from the master socket that it has been sitting in for a few weeks and back to the extension socket and hope it doesn't cause a drop in IP profile.

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Distinguished Sage
Distinguished Sage
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Message 34 of 35

Re: New connection IP Profile stuck on 2MBs

I would suggest delaying your move for at least a day or so to let profile settle otherwise you may by moving so quickly cause a problem - it may not but up to you



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Distinguished Sage
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Message 35 of 35

Re: New connection IP Profile stuck on 2MBs

one disconnection should not affect your IP profile i would be tempted however to leave it to settle a few days first
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