are you still in test socket? if so and CS say your line activated then you need help. the mods will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Thanks for posting and welcome to the forum. If you need any help with this please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Broadband still does not work. The call back I was offered from the help team just didn't happen.
The engineer I had an appointment for Friday was cancelled WITHOUT letting me know. I just thought "I'd better check they're still coming." When I rang in to check, the appointment was cancelled but there was no reason given as to why. I couldn't get through to the broadband helpline to find out why as I was kept on hold for 20 mins.
...On the plus side, the help I have recieved from the community forum help team has been much better. They have tested my line and say that there is a fault. They've assured me that I will not be charged for the engineer visit and have gone ahead and booked me said appointment for the earliest time possible despite the fact that I've been terrible for answering my phone.
Thanks for the help so far moderators!