I am totally at a loss as to how a company can get it all so wrong.
when trying to check my broadband online i get this screen:
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the forum and thanks for posting back!
I'm really sorry for the delay connecting the broadband at your new house and I do appreciate the time that you have taken to contact us about this.
From what you've said it does sound like the broadband side of things hasn't activated. You can send us over your details and we'll double check that and put everything right for you. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.