cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beginner
197 Views
Message 1 of 3

New contract - End of call to cancel service??!! - WHAT!

So my contract expired with BT, I only found this out when my bill shot up to £45+ after a steady £33.

I called BT and spoke with a random women who basically told me that she would do pretty much the same deal if I rejoined. 

She then mentioned that I'd have by the end of the phone call to change my mind if I wanted to cancel the contract.

Is this right?

From what I'm aware of there's a cooling off period of 7-14 days?

Any help would be appreciated on this

0 Ratings
2 REPLIES 2
Highlighted
Guru
Guru
191 Views
Message 2 of 3

Re: New contract - End of call to cancel service??!! - WHAT!

Hi Kinergy,

 

There is no cooling off period after the service has gone live. 

 

You can try calling the BT Retail customer options team on 0800 800 030 to see if you can negotiate a reasonable deal.


jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
0 Ratings
Highlighted
Distinguished Guru
167 Views
Message 3 of 3

Re: New contract - End of call to cancel service??!! - WHAT!

Also best to find out what competitors will offer you so you have something to compare/bargaining power  before you ring them.

toekneem

(EASBF)

0 Ratings