I been with BT 20 plus years my deal I took on broadband renewed over a year now is ended so tried to renew for the £10 deal but because I am with bt I can not get it so they charge me £13 but will not let me take out a New deal for 12 months at £10 it seems that once with bt they can rip you off when phoned up about evening and weekend calls I was told I can not take evening calls off which would save me £2 month on my package they say we do not do that package just with weekend calls but for New customers they do ?
Welcome to the forum. Most providers offer inducements to new customers which aren't available to existing ones, and BT is no exception. You were wrongly advised about Evening calls though - that's an add-on which can be removed at any time subject to any minimum contract period. The Options Team on 0800 800 030 should be able to help.
-- You can click the thumbs up icon below this message if you think it was helpful.