I moved into a new house and signed up to BT Broadband a week ago. Just received my home hub 2 and it didn't have any means to plug it into the phone socket whatsoever. Is this normal?
They should have told me I would have to go source my own phone/broadband cables and filters at least.
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is it a new build? does it have FTTP - something like this
are you a new or existing customer
I'm a new customer. It's not a new build no.
This is what I got. No it doesn't have FTTP.
you should have received a rj11 modem cable which connects hub to master socket and a filter in case needed does your master socket have a separate outlet for adsl and one for phone?
you need to phone CS 150 or 0800800150 from mobile
Have contacted them on that number and they're sending out a cable and filter. The master socket only has one output so will need a filter.
Turns out it was a mix up with them thinking I had existing hardware.
Thanks for your help.