New customer, broadband not working

[davidc3]

Thanks, I appreciate your help

My friend has a bt hub I can borrow, he knows it works, (he works for BT)

I'm off to get it now

I suspect an engineer visit will be the likely solution, the trouble is trying to convince the BT advisors of this, and getting around their time wasting

[Keith_Beddoe]

Just tell them you have tried a spare home hub, and that does not work either, then insist on a visit.

[davidc3]

Just tried the spare hub, it doesnt work either

Will ring them now, see if theyre interested

[NeilO]

@davidc3 Thanks for the update, I'm sorry to see you're new connection isn't working.  Post back and let us know how you get on with the helpdesk.

[davidc3]

Ok, will do

Theyre busy, waiting for a call back

Thanks

[davidc3]

The call-back never came, & couldnt get through to them all night.

Did speak to someone on live chat, he did some tests via the test socket & decided to book an engineer.

However, his system was down!  so he will try & get a slot tomorrow & call me back.

I have a couple of observations:

1) Would it hurt BT to ask the engineer who fitted the new line to stay another few minutes to check the broadband connection.

2) Maybe they should think about sending dongles out to customers in my situation, so we can get online until the issues are sorted, there are quite a few of us judging by this forum.

After tomorrow, we have no internet, & my wife needs it for work.

[davidc3]

Looking up how to tether our phones to the PC,

We dont use phones much for internet, hopefully this will work, will have to buy more data though

[NeilO]

@davidc3 I'm really sorry you were not called back. The broadband technical helpdesk will be able to organise an engineer visit for you but if you need any further help please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username. The mod team are quite busy at the moment so I'd recommend you use the chat link to get this sorted quickly. 

Thanks

Neil

[davidc3]

Thank you

managed to get an engineer visit for thursday 29th sept via the chat helpline

told them about my lack of internet until then, they told me to go to bt.com/btwifi  

Tried this but cant seem to register, despite setting up a BT mail address

looks like trying tethering option so my wife can do her work. She's fuming, wants me to cancel, but I suspect they will scam me for the line connection fee if I did - as it was part of the deal.

[davidc3]

Just to update,

The engineer came yesterday, & the broadband is now working fine.

The original engineer last week connected the fibre instead of the standard in the cabinet 

The irony is, we wanted fibre, but were told we'd have to have standard broadband first, as we were on cable & needed re-connecting.

Now, of course, infinity is too expensive to switch to as we're no longer "New customers"

Thanks to all for your input on here

David