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davidc3
Contributor
829 Views
Message 11 of 23

Re: New customer, broadband not working

Thanks, I appreciate your help

My friend has a bt hub I can borrow, he knows it works, (he works for BT)

I'm off to get it now

I suspect an engineer visit will be the likely solution, the trouble is trying to convince the BT advisors of this, and getting around their time wasting

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
824 Views
Message 12 of 23

Re: New customer, broadband not working

Just tell them you have tried a spare home hub, and that does not work either, then insist on a visit.

 

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davidc3
Contributor
815 Views
Message 13 of 23

Re: New customer, broadband not working

Just tried the spare hub, it doesnt work either

 

Will ring them now, see if theyre interested

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NeilO
Moderator
Moderator
806 Views
Message 14 of 23

Re: New customer, broadband not working

@davidc3 Thanks for the update, I'm sorry to see you're new connection isn't working.  Post back and let us know how you get on with the helpdesk.

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davidc3
Contributor
803 Views
Message 15 of 23

Re: New customer, broadband not working

Ok, will do

Theyre busy, waiting for a call back

Thanks
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davidc3
Contributor
798 Views
Message 16 of 23

Re: New customer, broadband not working

The call-back never came, & couldnt get through to them all night.

 

Did speak to someone on live chat, he did some tests via the test socket & decided to book an engineer.

 

However, his system was down!  so he will try & get a slot tomorrow & call me back.

 

I have a couple of observations:

 

1) Would it hurt BT to ask the engineer who fitted the new line to stay another few minutes to check the broadband connection.

 

2) Maybe they should think about sending dongles out to customers in my situation, so we can get online until the issues are sorted, there are quite a few of us judging by this forum.

 

After tomorrow, we have no internet, & my wife needs it for work.

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davidc3
Contributor
787 Views
Message 17 of 23

Re: New customer, broadband not working

Looking up how to tether our phones to the PC,

We dont use phones much for internet, hopefully this will work, will have to buy more data though
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NeilO
Moderator
Moderator
784 Views
Message 18 of 23

Re: New customer, broadband not working

@davidc3 I'm really sorry you were not called back. The broadband technical helpdesk will be able to organise an engineer visit for you but if you need any further help please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username. The mod team are quite busy at the moment so I'd recommend you use the chat link to get this sorted quickly. 

Thanks

Neil

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davidc3
Contributor
775 Views
Message 19 of 23

Re: New customer, broadband not working

Thank you

 

managed to get an engineer visit for thursday 29th sept via the chat helpline

 

told them about my lack of internet until then, they told me to go to bt.com/btwifi  

 

Tried this but cant seem to register, despite setting up a BT mail address

 

looks like trying tethering option so my wife can do her work. She's fuming, wants me to cancel, but I suspect they will scam me for the line connection fee if I did - as it was part of the deal.

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davidc3
Contributor
745 Views
Message 20 of 23

Re: New customer, broadband not working

Just to update,

 

The engineer came yesterday, & the broadband is now working fine.

 

The original engineer last week connected the fibre instead of the standard in the cabinet 

 

The irony is, we wanted fibre, but were told we'd have to have standard broadband first, as we were on cable & needed re-connecting.

 

Now, of course, infinity is too expensive to switch to as we're no longer "New customers"

 

Thanks to all for your input on here

 

David

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