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louise_q
Beginner
419 Views
Message 1 of 6

New customer - can't set up new email!

I'm a new customer from today and have successfully set up everything, except for an email address.

 

The set up process took me to the 'My Extras' part of 'My BT' where I went through the actions of choosing my email address and password. Everything seemed to go fine, but the system still doesn't recognise the email address 4 hours later. Should it take this long?

 

Problem is the 'My Extras' page no longer shows an 'Add Email address' box so I no longer have this function where, in theory, I should have another 10 addresses to set up if I wish.

 

Must admit, as a new customer, I'm not impressed so far 😞

 

 

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
409 Views
Message 2 of 6

Re: New customer - can't set up new email!

this post is very similar  https://community.bt.com/t5/Email/No-BT-email-for-new-customers/td-p/1287209  and could take a week according to CL Keith



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louise_q
Beginner
399 Views
Message 3 of 6

Re: New customer - can't set up new email!

Thanks for reply.

 

A week! I'd be better changing everything over to Gmail then. And one day if BT ever get round to running an email service, I might bother to set up an address.

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licquorice
Distinguished Sage
Distinguished Sage
390 Views
Message 4 of 6

Re: New customer - can't set up new email!

I'd stick with Gmail, you won't have to change it again if you move ISP.

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Ectophile
Distinguished Guru
385 Views
Message 5 of 6

Re: New customer - can't set up new email!

With the benefit of hindsight, I'd suggest setting up the BT email address, and using that only to communicate with BT.  For everything else, use another email address.  That way, if you ever decide to leave BT, you can take your non-BT email with you.

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louise_q
Beginner
382 Views
Message 6 of 6

Re: New customer - can't set up new email!

Thank you for your suggestions. You're both right, I should stick with a non BT email account. I don't want to go through this hassle again if I do change supplier. Thanks again.

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