Hi, I had my number ported over from Vodafone on the 29th of may and having problems with data. Vodafone was always instant but it's like BT hangs for a while before it does anything and sometimes doesn't work at all. This happens for both apps and browser. Other times it's been fine and speed tests have registered about 20Mb. My signal is fine and phone is showing the 4G+ signal. The my BT app shows that I have this service on my contract also. I've tried deleting the APN and using the details from BT website but no difference. I'm using an Xiaomi Mi8 handset on Android and never had a problem like this. It's getting frustrating and can see myself cancelling my contract unless it improves which would be a shame as I'm a BT broadband customer and never had any issues before.
Welcome to the Community and thanks for taking the time to post.
Sorry to hear that you are having problems with your BT Mobile, it would be best to speak to our BT Mobile help desk.
From the UK: 0800 800 150
From BT Mobile: 150
From outside the UK: +44 179 359 6931
Our repair teams are open
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
I'm not sure if it was maybe my local mast as there's no problems at my place of work. Im quite impressed with the speed I am getting.