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Message 11 of 11

Re: New customer no internet access


@Jimbob_1978 wrote:

I've managed to get through to an advisor. After doing a few tests and finding no fault with the line their assumption is I have a faulty hub. They'll be sending a new one out. 


Have you tried a factory reset of the home hub?

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

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