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Aspiring Contributor
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Message 51 of 120

Re: New customer - tearing hair out with disconnects!

http://bt.custhelp.com/app/answers/detail/a_id/45416/~/broadband-extender-500-flex

 

These are the ones i'm using - instructions dont seem to imply there is a master, but maybe there is... the whole thing just seems very confusing!

 

powerline.jpg

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Distinguished Sage
Distinguished Sage
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Message 52 of 120

Re: New customer - tearing hair out with disconnects!

I guess the difference with my wifi hotspot devices is that the 'master' doesn't have wifi and only one Ethernet port. In essence I can't see the need for a 'master' as all the devices are doing is effectively providing an ethernet interface to mains wiring to be used as a Ethernet cable.

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Sage
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Message 53 of 120

Re: New customer - tearing hair out with disconnects!

There will be a switch in the master to route to the correct slave.

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Distinguished Sage
Distinguished Sage
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Message 54 of 120

Re: New customer - tearing hair out with disconnects!

Reading through the set up guide, there doesn't appear to be the concept of a master and your diagram in message 33 should be fine.

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Distinguished Sage
Distinguished Sage
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Message 55 of 120

Re: New customer - tearing hair out with disconnects!


@pippincp wrote:

There will be a switch in the master to route to the correct slave.


I don't think so, the instructions don't differentiate between devices.

 

They don't do any switching or routing, they are just converters allowing duplex Ethernet to travel over 2 wire mains cables.

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Aspiring Contributor
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Message 56 of 120

Re: New customer - tearing hair out with disconnects!


@licquorice wrote:

Reading through the set up guide, there doesn't appear to be the concept of a master and your diagram in message 33 should be fine.


Okay, well in that case, I'm going to work on the assumption that my powerlines are okay and as you say, break it down and try gradually establish where this issue is.

 

I'll start with just the BT hub active, disconnect everything and test the wifi 2ghz (since 5 seems to work already)

 

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Aspiring Contributor
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Message 57 of 120

Re: New customer - tearing hair out with disconnects!

Testing with hub only... (i.e. have disconnected the ethernet cable leading to the other router)

 

2g wifi is still failing:

 

Failure Start Length
17/11/2017 09:37:47 0:00:11
17/11/2017 09:38:11 0:00:10

 

5g seems to remain okay...

 

So, we've eliminated the powerlines causing it. 

2g and 5g seem to have issues on the other router, but still feeling like the issue maybe stems from the hub in some odd manner (as the wifi stays connected but it loses internet)

 

Any thoughts on next steps?

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Contributor
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Message 58 of 120

Re: New customer - tearing hair out with disconnects!

Assuming you're being affected by wifi interference you could try changing the channel that your router broadcasts on

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Aspiring Contributor
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Message 59 of 120

Re: New customer - tearing hair out with disconnects!

I don't believe it's interference - it happens with both devices, i've tried different channels and the wifi doesnt drop it just loses internet... also, doesnt seem to matter how far from the device i am.
Final nail, worked absolutely fine with the sky router, and the archer hasn't changed any settings since then...
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Contributor
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Message 60 of 120

Re: New customer - tearing hair out with disconnects!

Sounds like wifi interference to me. You could grab a copy of inssider to check. Version 3.1.2.1 is the last free version you may find using google
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