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Aspiring Contributor
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Message 41 of 120

Re: New customer - tearing hair out with disconnects!


@licquorice wrote:

Channel graph view is probably the easiest to see at a glance what signals there are.


So I've managed to switch my Archer to Ch 13 (the best i can see)

I've also set a wider band on the 5g to match the BT (since that seems to be working right now)

 

The BT Hub seems to give me much fewer options of which channel to pick (only 3?) so i've just left that as auto (esp since i don't ultimately plan to use it)

 

I'll run another test once i'm off my conference call...

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Distinguished Sage
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Message 42 of 120

Re: New customer - tearing hair out with disconnects!

Yes, the hub is very limited with channel choice. Their reasoning behind just the 3 channels is that they are the only 3 channels that don't have a degree of overlap with other channels.

 

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Aspiring Contributor
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Message 43 of 120

Re: New customer - tearing hair out with disconnects!


@vaderag wrote:

@licquorice wrote:

Channel graph view is probably the easiest to see at a glance what signals there are.


So I've managed to switch my Archer to Ch 13 (the best i can see)

I've also set a wider band on the 5g to match the BT (since that seems to be working right now)

 

The BT Hub seems to give me much fewer options of which channel to pick (only 3?) so i've just left that as auto (esp since i don't ultimately plan to use it)

 

I'll run another test once i'm off my conference call...


 

Negative. I'm the only device on Band 13 and still on the 2.4ghz i'm getting constant disconnects

 


=======================================
15/11/2017 14:40:38 Log Start
---------------------------------------
Failure Start Length
15/11/2017 14:41:19 0:00:29
15/11/2017 14:42:00 0:00:27
15/11/2017 14:42:40 0:00:08
15/11/2017 14:43:00 0:00:07

 

Same on the wider 5g on the Archer

 

=======================================
15/11/2017 14:44:05 Log Start
---------------------------------------
Failure Start Length
15/11/2017 14:44:09 0:00:05
15/11/2017 14:44:41 0:00:27
15/11/2017 14:45:50 0:00:06
15/11/2017 14:47:07 0:00:06

 

 

2g on the BT fails also

 

=======================================
15/11/2017 14:48:13 Log Start
---------------------------------------
Failure Start Length
15/11/2017 14:50:07 0:00:10
15/11/2017 14:51:17 0:00:46

 

5g on the BT - fine, despite having a very weak signal

 

So very confused right now...

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Distinguished Sage
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Message 44 of 120

Re: New customer - tearing hair out with disconnects!


@licquorice wrote:

Yes, the hub is very limited with channel choice. Their reasoning behind just the 3 channels is that they are the only 3 channels that don't have a degree of overlap with other channels.

 

 


All it means that those three channels do not overlap with each other, which is not really any help, especially if there are a lot of smart hubs nearby. Not sure why BT do not allow people to select their own channel on the HH6? They did on all the other home hubs, perhaps its simply a mistake?

 

Channel 13, if your devices support it, is normally quite good.

Channels 5 and 9 are the best ones here, I use channel 5

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Aspiring Contributor
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Message 45 of 120

Re: New customer - tearing hair out with disconnects!


@Keith_Beddoe wrote:

@licquorice wrote:

Yes, the hub is very limited with channel choice. Their reasoning behind just the 3 channels is that they are the only 3 channels that don't have a degree of overlap with other channels.

 

 


All it means that those three channels do not overlap with each other, which is not really any help, especially if there are a lot of smart hubs nearby. Not sure why BT do not allow people to select their own channel on the HH6? They did on all the other home hubs, perhaps its simply a mistake?

 

Channel 13, if your devices support it, is normally quite good.

Channels 5 and 9 are the best ones here, I use channel 5


So I'm on as clear a channel as possible and still getting these dropouts - i don't think its a congestion thing...

I'm just very confused now - half of me is wondering if it's this laptop!

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Distinguished Sage
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Message 46 of 120

Re: New customer - tearing hair out with disconnects!

I think you are going to need to break this down one device at a time. Start with just the Hub and no homeplugs in circuit and one laptop/phone and one wireless frequency band.

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Aspiring Contributor
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Message 47 of 120

Re: New customer - tearing hair out with disconnects!

So I've just been thinking about breaking this out and testing without various things but I'm getting myself confused about the power plugs... Does it matter what position they're in so long as they're all after the DHCP device?
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Message 48 of 120

Re: New customer - tearing hair out with disconnects!

No, as long as the 'master' is connected to the DHCP device the others can be plugged into any mains socket. Just think of your mains wiring as one big LAN.

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Aspiring Contributor
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Message 49 of 120

Re: New customer - tearing hair out with disconnects!

Ah, so maybe this is where I'm wrong already. My master is plugged into the archer at the moment, not the DHCP as that's the BT hub

NB. The only thing I did to make it master was use the link button in that device, presume that's enough
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Message 50 of 120

Re: New customer - tearing hair out with disconnects!

Not sure about that, I have the Mini wifi hotspot 500 multi pack and that consists of a broadband extender and 2 slaves rather than 3 identical devices.

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