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Aspiring Contributor
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Message 81 of 120

Re: New customer - tearing hair out with disconnects!

I'm trying to think of this from another angle... lets say it's not the hub or the wiring setup (we seem to have either eliminated or randomly the same issue has developed in both my routers)

 

If it's not the hub then it's the machines. Nothing has really changed on the machines - one is a work laptop tho so perhaps some settings / policies have changed without me knowing. The other is our laptop and obv has had standard windows 10 updates. I've also seen it on my phone, but less frequently (due to sporadic phone usage and no real way to test)

 

So... maybe it's an update thing.

 

What kind of changes could be made that would make the devices disconnect like this? I've checked the power settings for the adaptor and it's not allowed to be shut off...

 

Anything else?

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Distinguished Sage
Distinguished Sage
242 Views
Message 82 of 120

Re: New customer - tearing hair out with disconnects!

If it is only wifi that is giving the problem and not Ethernet it would point to interference. Have you changed anything electrical in the house?

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Aspiring Contributor
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Message 83 of 120

Re: New customer - tearing hair out with disconnects!


@licquorice wrote:

If it is only wifi that is giving the problem and not Ethernet it would point to interference. Have you changed anything electrical in the house?


Nothing significant since I swapped to BT...

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Distinguished Sage
Distinguished Sage
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Message 84 of 120

Re: New customer - tearing hair out with disconnects!

If you leave wifi analyzer running on your phone it will produce a graph of the signals, might be interesting to see if that throws up any insights as to what is happening.

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Aspiring Contributor
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Message 85 of 120

Re: New customer - tearing hair out with disconnects!

So I've done that for all 4 networks and i didn't notice any drop outs while connected and all seemed fine (on my phone)

 

Meanwhile, my laptops are happily disconnecting:

 

 

 

Screenshot_20171117-150835.pngScreenshot_20171117-150740.pngScreenshot_20171117-150724.pngScreenshot_20171117-150814.png

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Distinguished Sage
Distinguished Sage
210 Views
Message 86 of 120

Re: New customer - tearing hair out with disconnects!

So that would appear to rule out the actual transmitted wifi signal dropping. Have you tried updating the drivers on your laptops, from the manufacturer's site rather than Windows?

 

Edit. The signal level seems rather low on all 4 channels, I would expect it to be up around the -30 mark if you were anywhere near the router.

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Aspiring Contributor
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Message 87 of 120

Re: New customer - tearing hair out with disconnects!

 


@licquorice wrote:

So that would appear to rule out the actual transmitted wifi signal dropping. Have you tried updating the drivers on your laptops, from the manufacturer's site rather than Windows?

 

Edit. The signal level seems rather low on all 4 channels, I would expect it to be up around the -30 mark if you were anywhere near the router.


I'm a couple of rooms away up stairs - maybe 8m and 3 walls/floors

 

(further away from HarleysPlace than BTHub ones, you can knock a wall out for the BTHub)

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Distinguished Sage
Distinguished Sage
198 Views
Message 88 of 120

Re: New customer - tearing hair out with disconnects!

Fair enough then. Do you still get the drops when you are closer?

 

You are getting pretty much on the limit of reliable connection at those signal levels.

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Aspiring Contributor
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Message 89 of 120

Re: New customer - tearing hair out with disconnects!

Yes - when I was testing earlier today I was sitting 2m away in the same room

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Distinguished Sage
Distinguished Sage
192 Views
Message 90 of 120

Re: New customer - tearing hair out with disconnects!

Final straw to clutch at, you could try a cheap wifi dongle instead of the wifi adaptor in your laptops.

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