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Beginner
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Message 1 of 4

New customer - upload speed dropped

I am a new customer on infinity and my upload speed has dropped from 5mbps to 1mbs and as such gaming is appalling. Help !

I get 21mbps down and now only get 1mbps up when it used to be 5mbps.
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3 REPLIES 3
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Distinguished Sage
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Message 2 of 4

Re: New customer - upload speed dropped

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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Moderator
Moderator
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Message 3 of 4

Re: New customer - upload speed dropped

Hi @Pad and welcome.

 

How are you connected? Is it wired or wireless?

 

Cheers

 

David

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Highlighted
Beginner
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Message 4 of 4

Re: New customer - upload speed dropped

Hi - Connected via wired for the test, will retest tonight when I get home.

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