As mentioned we are new customers to BT.
We only have one telephone socket in the house (the master). Which is connected direct to the incoming phone line.
We don't have a house phone.
The HomeHub 4 is connected into the test socket.
The hubs downspeed is 2mb and i am receiving 1.8mb over wireless (i know wireless is slower than wired).
If i connect to my nextdoor neighbours BtFon i can get about 3.6. We are far away from the exchange but is there anything i can do? We are unable to use iPlayer at such bad speeds. We keep checking when BT infinity is going to arrive but for the past 4 months it just says end of June.... end of July.... end of August.... end of Sept etc.
Any help is very very much appreciated.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs or WAN and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
I see you don't have a phone but it would really help if you were able to try the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Thank you for the prompt reply.
|12:53:39, 07 Oct.||( 434.120000) DSL noise margin: 12.00 dB upstream, 6.20 dB downstream|
|12:53:39, 07 Oct.||( 434.050000) DSL line rate: 448 Kbps upstream, 2048 Kbps downstream|
Also in the complete log there is all this:
|13:35:09, 07 Oct.||IN: BLOCK  Remote administration (TCP 220.127.116.11:12200->18.104.22.168:443 on ppp0)|
|13:35:09, 07 Oct.||IN: BLOCK  Default policy (UDP 22.214.171.124:53->126.96.36.199:45713 on ppp0)|
|13:32:45, 07 Oct.||BLOCKED 1 more packets (because of Default policy)|
|13:32:45, 07 Oct.||IN: BLOCK  Default policy (TCP 188.8.131.52:443->184.108.40.206:63306 on ppp0)|
|13:32:35, 07 Oct.||BLOCKED 1 more packets (because of Default policy)|
|13:32:34, 07 Oct.||IN: BLOCK  Default policy (TCP 220.127.116.11:443->18.104.22.168:63385 on ppp0)|
|13:32:29, 07 Oct.||BLOCKED 1 more packets (because of Default policy)|
Is this normal? It appears to be blocking stuff constantly?
I will disconnect my phone from wifi and go grab an ethernet cable and do the btspeedtest now.
Once again thanks for you quick help 🙂 impressive 🙂
1. Best Effort Test: -provides background information.
|0 Mbps||2 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 1.76 Mbps|
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.81 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||0.45 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 0.38Mbps|
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance
|Telephone Number 0~~~~~~~~~~~ on Exchange DARWEN is served by Cabinet 15|
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
you are on adslmax with an estimate of up to 2.5mb connection speed and you have a 2mb connection speed with your noise margin about normal 6db. there is not much more scope for speed increase on adslmax
your exchange has been upgraded to adsl2/2+ which may give you a slightly faster down connection speed but would give roughly 100% increase in upload speed. the downside is that adsl2 is far more aggressive on any line noise which is more likely on long lines
you could see if mods could get you moved to adsl2 bearing in mind potential problems
It is possible to achieve a maximum speed of 8MB on BT Wifi however this is only available from a premium hot spot not a Home Hub hot spot. The speed one can achieve accessing a hot spot provided from a BT Home Hub is 512 Kbits on an ADSL connection and a max of 3MB on ADSL2 so looks like your neighbour is on adls2
there is no real measure but if your current is stable, which is hard to tell as new conenction, then that would be a guide. but it is not always the case that a good adsl connection will be just as good on adsl2 - but could be with some effort.
you may get a slightly faster conenction speed but certainly a faster upload speed which if you use cloud or onedrive or dropbox would be a big help
I am only a customer like you so choice is yours
I think waiting out the training period is best and see if line improves should you decide to ask mod to see if they can organise change to adsl2 you need to post back as you cannot PM the mods - they do not reply to PM
the router block are not a problem