cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Distinguished Sage
557 Views
Message 11 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution
I have asked a forum moderator to help you they will post their contact link here
0 Ratings
Highlighted
Moderator
Moderator
551 Views
Message 12 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution

Hi @misterbreen

 

Welcome to the forum and thanks for your posts!

 

It does look like you're capped on the 8meg product. We can check from here that the faster speed is available for you and upgrade you if it is.  I can't see why it wouldn't be available when you've had it previously but I'd like to check first of all before making any promises.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

0 Ratings
Highlighted
Aspiring Contributor
538 Views
Message 13 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution

Thanks all for your help.

This was a much better experience than calling 1st line.

0 Ratings
Highlighted
Distinguished Sage
523 Views
Message 14 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution

The information you have sent goes to the forum moderation team who are a small team of UK based BT specialists who take personal ownership of problems posted on the forum and they provide a single point of contact in the UK they will contact you by email or phone and will stay InTouch with you until fully resolved it can take 3/5 working days for them to get back to you as they are busier than normal at the moment 

0 Ratings
Highlighted
Aspiring Contributor
494 Views
Message 15 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution

Sounds as though you have alot on, but are you able to confirm if an ADSL2+ circuit is available? (as I had with PlusNet)

 

Many thanks.

0 Ratings
Highlighted
Distinguished Sage
481 Views
Message 16 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution
The mod team will contact you personally as soon as your mail reaches the top of their work stack
0 Ratings
Highlighted
Aspiring Contributor
458 Views
Message 17 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution

Hi. Thanks for call yesterday.

Just to confirm, my line speed is still being capped. Perhaps the order to fix this is still in progress.

One thing though, you did say yesterday that I was on ADSL2 but my line was being capped (which your order to BT Wholesale should fix). However, earlier in the thread, I thought my Modulation Type is ADSL_G.dmt which suggested I wasn't on ADSL2?

 

Here is a screenshot from BT Wholesale to confirm the caps are still there:

bt2.png

0 Ratings
Highlighted
Moderator
Moderator
446 Views
Message 18 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution

@misterbreen the order @PaddyB placed with Wholesale will not complete until Monday. There's an 8mb Max profile on the 21CN ADSL2 equipment which you're on at the moment.

0 Ratings
Highlighted
Aspiring Contributor
440 Views
Message 19 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution
Ok. Thanks.
0 Ratings
Highlighted
Moderator
Moderator
416 Views
Message 20 of 21

Re: New customer with capped speeds on line :( Down 7.15Mbps Up 0.45Mbps

Go to solution

Hi @misterbreen,

 

I gave your mobile number a quick call, I'm sorry that I didn't get speaking to you. I've check your order and its showing as complete. Your sync speed has increase to 13435 Kbps.

 

How are things with your connection have you noticed an improvement?

 

Thanks

 

PaddyB

 
0 Ratings