@Daveronan We can help organise an engineer visit if this is needed. Please use the 'contact the mods' link in my forum profile to send in your details and we'll run some tests on the line and get back to you. You can find the link by clicking on my username .
I am still awaiitng a reponse from a contact made four weeks ago.
But that was about the BT Cloud fiasco.
Other stuff may be quicker.
They usually try for 48 hours.
Thanks for posting back!
I have checked our email queue and we have received your details. We're very busy at the moment which has resulted in an extended delay replying. As soon as you reach the top of the email queue one of the guys will be in touch to help.