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Daveronan
Contributor
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Message 41 of 52

Mod help

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How do I get in touch with a mod to help with my speed issues
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NeilO
Moderator
Moderator
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Message 42 of 52

Re: Mod help

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@Daveronan We can help organise an engineer visit if this is needed. Please use the 'contact the mods' link in my forum profile to send in your details and we'll run some tests on the line and get back to you. You can find the link by clicking on my username .

Thanks

Neil

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Daveronan
Contributor
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Message 43 of 52

Re: Mod help

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Ok thanx how do I find the url for the thread 

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NeilO
Moderator
Moderator
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Message 44 of 52

Re: Mod help

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@Daveronan it's in the address bar at the top of of your web browser.

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Daveronan
Contributor
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Message 45 of 52

Re: Mod help

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Cheers for that it's completed thanx for help

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Daveronan
Contributor
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Message 46 of 52

Re: New customer

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How long does it usually take to hear back from a mod ?
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michaelkenward
Aspiring Expert
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Message 47 of 52

Re: New customer

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Depends.

 

I am still awaiitng a reponse from a contact made four weeks ago.

 

But that was about the BT Cloud fiasco.

 

Other stuff may be quicker.

 

They usually try for 48 hours.

 

 

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Daveronan
Contributor
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Message 48 of 52

Re: New customer

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Is there any update mods Iv not heard anything back in the last three days
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RobbieMac
Moderator
Moderator
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Message 49 of 52

Re: New customer

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Hi @Daveronan

 

Thanks for posting back!

 

I have checked our email queue and we have received your details.  We're very busy at the moment which has resulted in an extended delay replying.  As soon as you reach the top of the email queue one of the guys will be in touch to help.

 

Cheers,

 

Robbie

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Daveronan
Contributor
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Message 50 of 52

Re: New customer

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Ok thanx
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