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Dg2k187
Aspiring Contributor
465 Views
Message 271 of 325

Re: New firmware kills VPN

I am also unable to use VPN connections with HomeHub 3.0.

 

Please can you also invite me so I am able to email you my details, then you can update my firmware?

 

Thanks

0 Ratings
Dg2k187
Aspiring Contributor
455 Views
Message 272 of 325

Re: New firmware kills VPN

To confirm I am currently using the BT-WiFi connection as a workaround for this issue.
0 Ratings
Dg2k187
Aspiring Contributor
429 Views
Message 273 of 325

Re: New firmware kills VPN

* UPDATE *

The BT-WiFi connection workaround caused some complications & my device to malfunction.. Smiley Mad so I have reverted back to my Ethernet Wired Connection & I will wait for assistance & further instructions.. Smiley Sad

0 Ratings
Moderator
Moderator
409 Views
Message 274 of 325

Re: New firmware kills VPN

Hi Dg2k187,

 

Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details remember to include your Hub serial number. You can find the link by clicking on my username.

Cheers

Neil

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Robbies21
Aspiring Contributor
396 Views
Message 275 of 325

Re: New firmware kills VPN

I have had the issue within this thread and recently requested that I am sent Home Hub 5 to resolve the VPN issues I am having with home hub 3, so my question now is, will I still have the same issue with home hub 5 at all please?

0 Ratings
stevie_p
Aspiring Contributor
373 Views
Message 276 of 325

Re: New firmware kills VPN

Hi Neil,

 

I am also affected by this issue (HH3), but I don't see a 'contact the mods' link when going into your profile?

 

Thanks,

Steve

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Moderator
Moderator
362 Views
Message 277 of 325

Re: New firmware kills VPN

Hi stevie_p,

 

Welcome to the forum, the link is only available after an invite by one of the mods, if you click on my profile you should be able to see it now. Please ensure to include your hub serial number. 

 

Thanks


Neil

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stevie_p
Aspiring Contributor
358 Views
Message 278 of 325

Re: New firmware kills VPN

Thanks Neil,

 

Got it now.

 

Regards,

Steve

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Highlighted
Robbies21
Aspiring Contributor
340 Views
Message 279 of 325

Re: New firmware kills VPN

Neil,

 

Can I have an answer to my question above please?

 

Rob.

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Community Manager
Community Manager
336 Views
Message 280 of 325

Re: New firmware kills VPN

Hi Robbie,

 

Thanks for the post and welcome to the forum.  

 

Th problem highlighted on this thread is just related to the BT Home hub 3.0A as there was a firmware that was released which caused the problem.  We don't believe there is an issue with accessing VPN using any other Home hub including the Hub 5.

 

Cheers

Sean

0 Ratings