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Moderator
Moderator
510 Views
Message 291 of 325

Re: New firmware kills VPN

Hi hels610,

Welcome and thanks for posting. Drop me an email with the details. You'll get the contact details in my profile.

Cheers

David
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Aspiring Contributor
501 Views
Message 292 of 325

Re: New firmware kills VPN

Hi David,

As per the private message that I sent you the Homehub5 that I requested from yourselves last Friday has not arrived at the time I was told it would arrive, so I am now needing the firmware on my Homehub3 to be reset please. I have sent you a private message with the SSId and serial number of my hub.

Regards

Robert.
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Highlighted
Aspiring Contributor
500 Views
Message 293 of 325

Re: New firmware kills VPN

* UPDATE *

 

At the present time I still have the following

Current firmware: Version 4.7.5.1.83.8.94.1.37 (Type A)

Last updated: 16/03/14

 

Smiley Sad

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Highlighted
Distinguished Sage
Distinguished Sage
490 Views
Message 294 of 325

Re: New firmware kills VPN


@Robbies21 wrote:
Hi David,

As per the private message that I sent you the Homehub5 that I requested from yourselves last Friday has not arrived at the time I was told it would arrive, so I am now needing the firmware on my Homehub3 to be reset please. I have sent you a private message with the SSId and serial number of my hub.

Regards

Robert.

 

 

The moderators do not respond to private messages, only via the contact form, which is probably why nothing has arrived,

 

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Highlighted
Aspiring Contributor
478 Views
Message 295 of 325

Re: New firmware kills VPN

Hi Keith,

I spoke to someone in the call centre last Friday about receiving the Homehub5, which should I should have received according to them either last Saturday morning or yesterday morning and I am currently still waiting.

Robbie.
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Highlighted
Distinguished Sage
Distinguished Sage
468 Views
Message 296 of 325

Re: New firmware kills VPN


@Robbies21 wrote:
Hi Keith,

I spoke to someone in the call centre last Friday about receiving the Homehub5, which should I should have received according to them either last Saturday morning or yesterday morning and I am currently still waiting.

Robbie.

They are nothing to do with the moderators, who are a specialist team based in the UK, and would be unaware of any action taken by the call centre.

 

Perhaps it will turn up tomorrow?

 

The only message I can see from the moderators to you, is this one, replying to your question about the HH5.

 

https://community.bt.com/t5/Other-Broadband-Queries/New-firmware-kills-VPN/m-p/1220359#M84144

 

Other forum members have submitted a request form for a firmware change, and these are in the process of being actioned, which is what this thread is all about.

 

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Highlighted
Beginner
462 Views
Message 297 of 325

Re: New firmware kills VPN

I'm guessing that, since they have a fix, they know what the problem was.

 

I'm curious to know what it was, though...given I can use TCP but not UDP ovpn I'm guessing some dodgy QoS.

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Highlighted
Aspiring Contributor
456 Views
Message 298 of 325

Re: New firmware kills VPN

I have also submitted a request to have a firmware change to my Homehub3, as I can no longer be waiting for the Homehub5. If this is not sorted out within the next 48 hours, I will be looking for a new Broadband supplier as I am totally dissatisfied with the service that I have been given by BT over the last 7 years, unfortunately though I believe all the broadband suppliers are the same nowadays.

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Highlighted
Distinguished Sage
Distinguished Sage
439 Views
Message 299 of 325

Re: New firmware kills VPN

Have you seen this update on the front page of the forum from the moderation team.

 

https://community.bt.com/t5/Announcements-Terms/Unable-to-connect-to-VPN-Home-Hub-3-0A/td-p/1219469

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Highlighted
Aspiring Contributor
435 Views
Message 300 of 325

Re: New firmware kills VPN

Hi Neil/Craig,

 

I have just got a message from Craig that my router's firmware can't be upgraded as he thinks I have a HH5.

 

This is incorrect - I have a HH3, so please proceed with the firmware change. Thanks, Steve

 

 

 

 

 

 

 

 

 

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