* UPDATE *
At the present time I still have the following
Current firmware: Version 18.104.22.168.22.214.171.124.37 (Type A)
Last updated: 16/03/14
As per the private message that I sent you the Homehub5 that I requested from yourselves last Friday has not arrived at the time I was told it would arrive, so I am now needing the firmware on my Homehub3 to be reset please. I have sent you a private message with the SSId and serial number of my hub.
The moderators do not respond to private messages, only via the contact form, which is probably why nothing has arrived,
I spoke to someone in the call centre last Friday about receiving the Homehub5, which should I should have received according to them either last Saturday morning or yesterday morning and I am currently still waiting.
They are nothing to do with the moderators, who are a specialist team based in the UK, and would be unaware of any action taken by the call centre.
Perhaps it will turn up tomorrow?
The only message I can see from the moderators to you, is this one, replying to your question about the HH5.
Other forum members have submitted a request form for a firmware change, and these are in the process of being actioned, which is what this thread is all about.
I'm guessing that, since they have a fix, they know what the problem was.
I'm curious to know what it was, though...given I can use TCP but not UDP ovpn I'm guessing some dodgy QoS.
I have also submitted a request to have a firmware change to my Homehub3, as I can no longer be waiting for the Homehub5. If this is not sorted out within the next 48 hours, I will be looking for a new Broadband supplier as I am totally dissatisfied with the service that I have been given by BT over the last 7 years, unfortunately though I believe all the broadband suppliers are the same nowadays.
I have just got a message from Craig that my router's firmware can't be upgraded as he thinks I have a HH5.
This is incorrect - I have a HH3, so please proceed with the firmware change. Thanks, Steve