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Aspiring Contributor
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Message 1 of 11

New house - BT master socket help for router

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Hi everyone, just moved into a new house. The master socket in the new house (by the front door) has two ports. One has a picture of a computer and one with a picture of a phone. Which one should I plug my home hub into? And does it need a filter?
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Distinguished Sage
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Message 2 of 11

Re: New house - BT master socket help for router

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The one with the computer. No filter needed
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Aspiring Contributor
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Message 3 of 11

Re: New house - BT master socket help for router

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Fab thank you!
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Aspiring Contributor
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Message 4 of 11

Might be wrong place but phone - new address

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Broadband worked fine no problem but landline doesn't seem to be on yet. No dialling code on phone but when I rang the nimber, it rang out. Is it still ringing the old house?
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Distinguished Sage
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Message 5 of 11

Re: Might be wrong place but phone - new address

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@Gils71

I have added this new post to your original thread, as it was still unsolved.

 

It could be a faulty faceplate.

 

If its one of these.

 

newnte.jpg

 

Then unscrew the bottom section and plug the phone into the socket behind. See if you get dial tone there. You may lose broadband when you do that, but it will prove whether that faceplate is faulty.

 

If you do get dial tone, then that faceplate is faulty. To allow things to work, plug one of the microfilters that came with the home hub, into that hidden socket. Then plug both the phone, and the lead from the home hub, into that microfilter, and both should work.

 

If the faceplate is faulty, then there is a suitable replacement available.

 

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Aspiring Contributor
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Message 6 of 11

Re: New house - BT master socket help for router

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Brilliant, that is deffo the issue, sorted cheers mate! Will BT send me a new one?
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Distinguished Sage
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Message 7 of 11

Re: New house - BT master socket help for router

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No but you can buy them for a few quid online.
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Message 8 of 11

Re: New house - BT master socket help for router

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@Gils71 wrote:
Brilliant, that is deffo the issue, sorted cheers mate! Will BT send me a new one?

You can fit one of these instead, they are more reliable, and have fewer components to go wrong.

 

 

LINDY VDSL2 Microfilter Faceplate

LINDY VDSL2 Microfilter Faceplate

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Aspiring Contributor
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Message 9 of 11

Re: New house - BT master socket help for router

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Splendid many thanks
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Distinguished Sage
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Message 10 of 11

Re: New house - BT master socket help for router

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In case you get stuck.

 

You just remove all of the existing facepate by unscrewing the two screws. That will reveal the main test socket as part of the backplate. The Lindy unit plugs into the test socket, and is secured by two screws or self tapping screws (both are included).

 

The Openreach version has a large number of components which tend to fail, with the symptoms you describe, usually if there is a line surge or storm.

 

 

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