We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
The account was 3 days old, however on signup i gave account details for an account that dont accept direct debit, that was their excuse but as my bill is not due until 18 dec 2016 i dont feel they have any right to restrict or blacklist me for anything, after paying my bill online EARLY and updating my dd details i called the high value team and received an email stating the blacklisting has been removed. i still show no service, ive lost 24hrs use of my phone plan and im considering excercising my right to cancel as im still within 14 days.
I wish to make this a formal complaint, as i was within my contracted terms, no payment was late, even if it had been late a restriction on the sim should have been made and not on the phone. the way i see it is if i didnt pay im contractualy obligated to the remainder of the plan and also for the cost of the handset. How do i go about having this investigated as i do not wish this to happen again
If you want to make a formal complaint, you need to contact BT directly. This is just a customer forum.
It's a new one on me. But nobody really knows how the different BT departments work (especially not BT themselves).