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djwaugh
Newbie
537 Views
Message 1 of 2

New line with BT

Hi all,

 

I've recently had my phone line and broadband with Sky cancelled, which are now inactive.

My phone line was on Sky's own network.

I have ordered a new line with BT today and have been given an activation date of 07 May. There will be no engineer attending and there was no connection fee.

 

My broadband was apparently due to be removed from my old Sky line on 13 May.

 

My questions are:

Is this simply a physical changeover from Sky to BT at the exchange?

Will I be able to order broadband on the new line even though the broadband has not yet been removed from my old line?

 

Might seem like silly questions, but I'm definitely not a techie!

 

Apologies if this is in the wrong section.

Thanks,

 

David

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russianmonkey
Contributor
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Message 2 of 2

Re: New line with BT

Hi Djwaugh

 

It sounds as if it is still on BT's network... as the date is very quick and there is no engineer required.

 

It's a simple changeover.

 

Regarding broadband, you won't be able to reorder that until your line is back up and running and there are no 'tags' left on the line... best wait till 8th May to check to see if you can get broadband.

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