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Expert
526 Views
Message 1 of 10

New phone line now want broadband

I got my phone line installed yesterday and tried to add broadband to my package today, when I do the checker it says there is no data for your number. It has been more than 24 hours and I was hoping to have an order placed by now, can anyone help? Thanks

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9 REPLIES 9
Aspiring Expert
523 Views
Message 2 of 10

Re: New phone line now want broadband

It wont be till monday or tuesday now. Openreach will update at somepoint up until midnight monday (it cant be fast tracked)

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Expert
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Message 3 of 10

Re: New phone line now want broadband

Is it because it's the weekend?
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Aspiring Expert
518 Views
Message 4 of 10

Re: New phone line now want broadband

Yes, the systems wont update now till Monday

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Expert
512 Views
Message 5 of 10

Re: New phone line now want broadband

I just read on the checker and it said 24 hours so that's why I was confused.
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Expert
504 Views
Message 6 of 10

Re: New phone line now want broadband

Where does it inform you that the checker doesn't update at weekends?

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Aspiring Expert
496 Views
Message 7 of 10

Re: New phone line now want broadband

It might not say on the checker but I know it wont till some point Monday. Do you realise as well that its going to take at least 7 days to get the internet turned on, the fastest it could possibly be done is a week on Monday (sometimes longer)?

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Expert
488 Views
Message 8 of 10

Re: New phone line now want broadband

Okay I was just curious having not heard of it before. I'm not bothered about waiting for broadband I just want to have the order placed and processing.

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Expert
450 Views
Message 9 of 10

Re: New phone line now want broadband

I have spoke to one of the forum team and it seems it was nothing to do with the system not updating at the weekend, it was a case of :
"that the data for this telephone number hasn’t been built in all of the necessary systems."

Should all be sorted soon enough though.

Thanks for trying to help
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Aspiring Expert
437 Views
Message 10 of 10

Re: New phone line now want broadband

Building in the data is what I meant by updating.
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