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Beginner
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Message 1 of 15

New physical line from diffrent cabinet - Who do I talk too?

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Hi All,

 

OK, so I live in rural North Wales so I'm not expecting superfast broadband but my current 0.02mbs is pretty poor.

 

I'm currently connect to the Llandrillo Exchange (Cabinet 1) which is 5 miles by road from my property, however I know the lines run cross country for some of this way so I estimate its about 3.5 to 4 miles. I appreciate at this distance I'm still at best only going to get ~2mb (the DSL checker suggests 3.5-5.5mbs which would be amazing!).

 

I think the issue is the quality of the physical cable (its runs some way on poles but then goes through fields and the farmer has a habit of either shooting them or ploughing them up (different farmers). The lines are likely to be very old too and repaired multiple times.

 

There is now a new BT cabinet in my village (Cynwyd) which is Cabinet 3 from the Corwen exchange. This is a mere 1.5 miles from my house and therefore would make a much better termination point for my line. There is already BT poles for 1 mile of the distance.

 

So my question to the forum is, who do I need to speak to about finding out how I can get a brand new physical line connected to this new cabinet?

 

I appreciate there will be an installation cost (I've considered FTTP OD and would use that if I could but I can't seem to purchase the service) so am happy to pay.

 

I spoke to BT sales and they quote the normal new line fee, somehow I don't think this is right.

 

Thanks in advance

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Distinguished Sage
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Message 2 of 15

Re: New physical line from diffrent cabinet - Who do I talk too?

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Can't be done I'm afraid unless you're already part of Openreach's line rearrangement plans, but that's unlikely given you're 1.5miles from the cabinet.
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Distinguished Sage
Distinguished Sage
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Message 3 of 15

Re: New physical line from diffrent cabinet - Who do I talk too?

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Welcome to this user forum. @KevSwann

 

See https://www.homeandwork.openreach.co.uk/help-and-support/when-can-i-get-fibre.aspx

 

There is another cabinet nearby that is already accepting orders, can I get fibre broadband from there instead?

 

No, the network over which fibre broadband is provided is bespoke, and all premises are served from dedicated fixed distribution points. Many lines are connected via their own overhead or underground link to a nearby green telephony cabinet. There are no interconnections that could be used to move a line from one cabinet to another.

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Distinguished Sage
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Message 4 of 15

Re: New physical line from diffrent cabinet - Who do I talk too?

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I suggest contacting Superfast Wales to see what plans they have for your postcode.
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Distinguished Sage
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Message 5 of 15

Re: New physical line from diffrent cabinet - Who do I talk too?

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What does http://dslchecker.bt.com show for your line?
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Beginner
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Message 6 of 15

Re: New physical line from diffrent cabinet - Who do I talk too?

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Here you go...

 

DSL.png

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Beginner
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Message 7 of 15

Re: New physical line from diffrent cabinet - Who do I talk too?

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Hi Thanks for the quick reply, much appricated.

 

So if I was to build a brand new property in my garden and there were no spare existing copper lines available I assume that Openreach would have to install a new copper cable from the (closest ??) cabinet to the new property.

 

Would this not be the same thing?

 

Thanks again.

 

 

 

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Distinguished Sage
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Message 8 of 15

Re: New physical line from diffrent cabinet - Who do I talk too?

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Possibly, but it would be very unlikely that there were no spare pairs.
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Beginner
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Message 9 of 15

Re: New physical line from diffrent cabinet - Who do I talk too?

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I know there are no spare pairs - as I have two and a second on my land has the other two.

 

So back to my orginal question - any idea who I should contact for a new physical line?

 

Thanks again

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Message 10 of 15

Re: New physical line from diffrent cabinet - Who do I talk too?

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I don't think the new cabinet you speak of is connected to Corwen exchange.

 

Corwen cabinet 3 has been fibre enabled for some time and is located at approx LL21 0AJ.

 

I suspect the cabinet 3 you're on about is a new infil cabinet from Llandrillo which is expected to be completed by the end of the year.

 

Does it look like this 

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