New smart hub 2 problems???

[Lambouk]

Hi.  I’ve just upgraded from the older smart hub which had no problems to the new smart hub 2.  The 2 days I’ve had this,  I’ve had WiFi problems which bt are sending out a new WiFi disc.  And all the PC’s and laptops aren’t Woking as well as before on the internet.  Seem slow and getting problems loading into sites etc.  I have noticed tonight all my devices have the error “ windows could not automatically detect this network proxy settings”.  This is on all my PCs and laptop.   Please help.  👍

[gg30340]

Make sure you turn off "smart setup" on the Smarthub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

[Lambouk]

Smart setup was the 1st thing I disabled on setup.  Tried factory reset.  Still have proxy problems.   Thanks though 

[Lambouk]

Can anyone help???  thanks

[Keith_Beddoe]

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@Lambouk wrote:

Can anyone help???  thanks

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Perhaps @LukeBuxton can help, as this relates to the BT Total WiFi solution.

Edit:- I see @RobbieMac has offered to help

[RobbieMac]

Hi @Lambouk

Thanks for posting back!

Sorry that you're having problems with your new set up.  We will pick up your case and take a closer look at this for you from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.

Cheers,

Robbie

[Lambouk]

thanks, I've PM'd back 

[PaddyB]

Hi @Lambouk ,

Thank you for taking my call.

Please can you try -

Factory resetting the disc,

Reboot the hub (shouldnt need a factory reset)

Repair the disc via ethernet

Then disconnect the ethernet cable. Confirm that disc goes back to solid blue meaning it's connected OK via wifi.

If everything is good, power down disc and move it to disc location.

Once you have tried that, please post back and let me know how you connection is performing?

Thanks

PaddyB

[Lambouk]

I’ve reset the hub and disc.

[JohnC2]

Hi @Lambouk  How have things performed since the reset? 

Cheers
John