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somhairle
Contributor
829 Views
Message 41 of 45

Re: New to BT Infinity But Disappointed


@pippincp wrote:

@DavidMshould be calling back in on this thread.  He will activate the link for you to get in touch with the mods, one of them will sort everything out with you. Don't bother ringing back in.

 

If the engineer turns out to be correct and they can't improve you service they will arrange the switch back to ADSL for you.

 

The router can be used with standard broadband if you wish.


Ah right. Many thanks for that.

0 Ratings
DanielS
Moderator
Moderator
817 Views
Message 42 of 45

Re: New to BT Infinity But Disappointed

Hi @somhairle,

 

I've activated the link under my profile for you. To see it, click on my user name and look for contact the mods which is on the left hand side in the about me section. It'll take us a few days to get back to you but we'll do all we can to help fix this.

 

Thanks

 

DanielS

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somhairle
Contributor
732 Views
Message 43 of 45

Re: New to BT Infinity But Disappointed

If Daniel pops in to check this post, I would be pleased f he would contact me.
My speed is still poor and the agreement we reached has not been fulfilled.
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RobbieMac
Moderator
Moderator
711 Views
Message 44 of 45

Re: New to BT Infinity But Disappointed

Hi @somhairle

 

Thanks for posting back!

 

I will arrange for your case to be picked up again at the start of next week.

 

Cheers,

 

Robbie

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somhairle
Contributor
675 Views
Message 45 of 45

Re: New to BT Infinity But Disappointed

Thanks, RobbieMac.

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