Hi all, hoping someone can give me a dummies guide here!
We've just signed up for BT Infinity 1, got a HomeHub5, delivered, set it up and it is (more or less) working (ish). It is in the hallway at the master phone socket. It's not at the predicted 'infinity' speeds, but it's passable at around 5 or 6/mbps.
We've now added BT TV (entertainment plus), and are awaiting delivery of the YouView+ box (and will include BT Sport etc). This will be situated on the far side of the lounge.
Do we need to buy an additional cable to link the HomeHub5 all the way from the hallway, round the skirting boards, all the way round the lounge to where the TV is?
The TV is *not* internet enabled (as far as I know!), but is a samsung HD TV. I also now have a suspicion that the TV aerial we have at the moment isn't a digital freeview aerial - we use a humax box for our freeview channels at the moment - in which case I guess we'll have to get a new aerial installed. So any advice on this also appreciated!
Can anyone tell me what (if anything) we will need here in terms of cabling to link the HomeHub5 to the YouView+ box? The Help i found on the BT pages seemed to refer to all different sorts of routers and modems and sockets that have different ports from what I've got.
5 or 6/Mbps is NOT an Infinity service - something is amiss here.
What was your 'guaranteed' minimum speed when you signed up?
There is no such thing as a "digital" aerial. That was just a marketing term for a standard wideband aerial. The term was invented to try to sell new aerials to gullible people when Freeview first started. If your current aerial works, it's fine.
As others have stated, 5-6M is well below the acceptable minimum speed for Infinity. The mininum is 15M. Most lines can get rather more than that.
BT recommends a direct wired connection for BT TV. Long ethernet leads are available from any decent computer store. Alternatively, many people have had success with powerline adaptors (which send the ethernet signal through the mains wiring), but if it doesn't work well enough over your mains wiring, BT won't help you.
It all arrived yesterday, the 10m ethernet cable is *just* long enough to reach round to the HH5...and we are all working, even BT Sport HD seems pretty good! We could do with perhaps a 12m cable ideally, so I might look into getting one of those some time, but for the moment, we are fine.
I'm still only getting very poor BB speeds (5-6mbps), but apparently i'm still within the 10 days 'tuning up' period and it should improve over time? For now, it's usable (although clearly not what i'm paying for - was told 26mbps - 38mbps!), but if things don't improve in the next few days i'll stick something on the appropriate forum for infinity speed problems, just in case there's some limiter on at the exchange or something.
Thanks for all the help and reassurance guys - very much appreciated!