Newbie to the forum.
Swapped from TalkTalk to BT Infinity on Tuesday.
All went well with the swap over, Engineer effcient and helpful.
Tested line, initial 36Meg d/l and 9Meg u/l.
great I thought, the reason for moving was a fault that TalkTalk wouldn't ackowledge nor manage OpenReach to fix, hence my service dropped back, to keep stable, to 0.9M d/l and 0.1 u/l and I therefore moved.
Now after 4 days it has already dropped to the following
7Meg u/l and 6 Meg u/l
Question I have is how long is this "settling in period" I read about and secondly, why would it drop so significantly already?
Is there still a fault on the "BT wires" between the master socket and the fftc section?
I did ask for a new cable run from the house end as part of the install, computer says no unfortunatley.
any help please?
I'll ask the usual questions that get asked.
What does your profile say when testing here http://speedtester.bt.com/
Are you connected wired or wirelessly to the hub, for best results connect by ethernet cable to the hub.
Speedtest sites at best are unreliable, and the BT one should be used to check what your profile is.
If you connect to say Microsoft and download a large file what speed is reprted when downloading the file.
Thanks, I will test with the ethernet cable and see what I get, its a new Sony VIAO which the Engineer said wont make hardly any difference , given its 3 metres unobstucted away rom the hub.
I see 10 days is the period of settling in time from other threads.
I have brand new equipment as well and the fastest they connect is 20Mbps, wireless is wireless. There are so many things in this world that will **bleep** it up.
Also bear in mind if you have any other wireless equipment connected, and if it's not wireless N, it will connect at slowest connected devices speed.
Hi, tried this and not a jot of difference
Still just under 8M d/l
Not at all happy, as we now have lost the dial tone on our landline.
When we ring it with a mobile its engaged
This is very poor service, and to think we left this behind when we moved from Talk Talk.
Well line fault fixed, new service ran from the pole, so well done BT, helpful guy used new entry point too, to new master socket.
Now for the infinity, just done a wired speed test.
Not good, 5M d/l and 3M u/l
Still no where near the 38M after the install.
What else can be done, one day left on the ten days.
Can a mod check my profile please? or has the new line reset the 10 day period?
You haven't posted your IP profile asked for using the provided link however as you had a line fault DLM would have lowered your IP profile to a level which would give you a stable connection.
Now that your line fault has been corrected your IP Profile and speed should increase over the next few days.
Run the speed test again HERE's the link and post your present IP profile.
thanks for the prompt reply, appreciated.
Just tried the link and test, there is a system error, system too busy try again later.
Will post up results asap