I think it's 4.4.2 that's a problem
i have the app on my Nexus 4 which was installed on original build - it still works, but get lot of echo through it and on play store it now says now compatible.
SeanD, is the incompatability issue the Nexus 5 or KitKat 4.4.n?
I have posted a thread https://community.bt.com/t5/BB-Out-About/BT-SmartTalk-app-Android-KitKat-4-4-2-lt-gt-Your-device-isn... for this error on my spouse's Nexus 4
<!> Your device isn't compatible with this version.
I have asked the product team for you and the issue is with Kit Kat, a fix is currently being worked on but I can't give you a fix date yet but have been told they are aiming for the end of January all being well.
Thank you for your response JacquiT.
A little careless of your colleague SeanD to suggest it was model (Nexus 5) related.
Significantly careless of BT's app developers to ignore a major release of Android (KitKat).
If BT is unable to provide a wroking SmartTalk for Android app before the end of January-2014, how does that affect this statment:
Free calls from your mobile with BT SmartTalk
From 4 January you can get 60 minutes of free mobile calls every month with the BT SmartTalk app.You will get these calls every month across 2014. You can save money on calls from your mobile to 0870, 0845, 0800 numbers, UK* landlines or mobiles. Sign up before 31 January 2014.
Just wanted to reply to you on your last post, your comments regarding the information with us stating that the issue was only with the Nexus 5, I think (but not 100%) that this was correct at the time of posting (early Dec) as there was only the Nexus 5 that had kit Kat on it, since then other devices have acquired the new version.
The product team tell me that the problem they have with any new Android and IOS release is that Google and Apple are never overly forthcoming with their update information so many app developers have to wait and see if their app works with the new version and then work to provide fixes when it doesn't.
I know the fix for SmartTalk is being tested and it's a very valid point you make with regards to the offer, so hopefully I will have an answer for you soon as I have sent your question on to the team for a response.
Hope this helps for now.
Thank you JacquiT.
As a sometime software tester for Apple, I can tell you that your product team appears to be spinning you (and us) a line!
Looking forward to hearing about the 60 minutes deal. It would be bad news if Android KitKat users were denied access to this offer simply becuase the BT SmartTalk app had failed to be developed for that platform in a timely manner.
All the best, Andrew