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abbey15
Aspiring Contributor
803 Views
Message 11 of 29

Re: Nightmare Switching from Sky to BT

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Hi Guys

 

I placed a fresh order on Tuesday evening and received an installation date of the 24 January.  All appeared to have been processed ok, I received all the confirmaton emails and the line rental pre-payment has been taken from my account.  However when I try to track the order I receive the following message "Sorry, something's gone wrong.  Please try again or come back later" I contacted on-line chat yesterday afternoon and they said everthing is still on track, but given my past experience I am doubtful.  Would you be able to check?

 

I am also concerned that BT Sport, on BT TV is still active on the order plaed on the 7th October, would you be able to check as I don't want to receive a bill for this or incur any cancellation charges.

 

Many Thanks for all your help so far!

 

D

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JohnC2
Moderator
Moderator
789 Views
Message 12 of 29

Re: Nightmare Switching from Sky to BT

Go to solution

Hi @abbey15 I have had a look at the order and the request to transfer the line over to us has been made to your current supplier and once we hear back on this then the order will continue to progress as normal. Keep an eye on your order online and this should be through in the next few days.

 

Cheers

John

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abbey15
Aspiring Contributor
777 Views
Message 13 of 29

Re: Nightmare Switching from Sky to BT

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Thanks John much appreciated

 

Fingers Crossed!

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abbey15
Aspiring Contributor
760 Views
Message 14 of 29

Re: Nightmare Switching from Sky to BT

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Hi Guys

I got a message from BT yesterday to say that my order was going to be installed on the 30 January (broadband on 31 January) also there is now a different order number.  I'm still not getting any online tracking information, but this looks suspiciously like my earlier experieinces when the orders were eventually cancelled.

Can you see if it still looks ok at your end - I can't face speaking to one of the overseas agents who will deploy the scripted lines!

Thanks in anticipation

 

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abbey15
Aspiring Contributor
695 Views
Message 15 of 29

Re: Nightmare Switching from Sky to BT

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hi guys

I'm still not able to get tracking infomation, can you check if everything is still in place for install on Monday?

Thanks

 

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DanielS
Moderator
Moderator
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Message 16 of 29

Re: Nightmare Switching from Sky to BT

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Hi @abbey15,

 

@JohnC2 will be in the office later today. I'll let him know that you were in touch.

 

Thanks

 

DanielS

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abbey15
Aspiring Contributor
639 Views
Message 17 of 29

Re: Nightmare Switching from Sky to BT

Go to solution

HI Guys

Here we go again!

The Ombudsman and Openreach have advised that the address is correct and that there should be no barrier to me switching.  To avoid any further distress, cost and cancelled orders can you have a look from your side to see if this actually the case - has the plot number been removed and street name been updated?

 

Thanks for your help

 

 

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JohnC2
Moderator
Moderator
621 Views
Message 18 of 29

Re: Nightmare Switching from Sky to BT

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Hi @abbey15 Hopefully all is sorted now and I'll be happy to check. I can't find your details so please drop them over with your phone number and I will get it checked for you.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

 

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abbey15
Aspiring Contributor
604 Views
Message 19 of 29

Re: Nightmare Switching from Sky to BT

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Hi, I sent the details through yesterday evening, hopefully they got to you ok

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OlgaC
Moderator-Retired
597 Views
Message 20 of 29

Re: Nightmare Switching from Sky to BT

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@abbey15

 

@JohnC2 has picked up your case again and he will be in touch tomorrow with an update. 

 

Thanks,

OlgaC 

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