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Beginner
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Message 1 of 2

Nightmare ordering Bt Infinity!!

At the moment im on adsl broadband, I only get 1-2meg line which is pants as the estimated was at least 4! An engineer came out and couldnt find any faults. He asked me if I was interested in Infinity as it is at the cabinet in my street but im not connected. I have rang up numerous times now to order. Each time I am told yes I can have it but have to wait 48hrs till the system updates as its a new house/line. So far BT have never rang me back to re-start the order! The firsI rang was 24th Jan! Can any mods help with this please.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Nightmare ordering Bt Infinity!!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

They can be contacted using this link BT Care Team

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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