No ADSL link after moving home

[pm]

Dear Moderators,

I moved home within E14 area. I had a working internet connection despite issues being posted around Poplar area and the 02075 issue.

After moving house, the same number issued, but I checked the hub and there is no ADSL link at all.

I double checked to make sure nothing else is connected, ensured only the BT home hub was connected, there is neither a blue or yellow light and finally changed filters. I logged inside the BT home hub and the hub says no ADSL connection

I called the help desk who did the line test and I explained what I did and they asked me to change filters again, reboot router, reboot my computer. It was promoted to 2nd line and I was told I would be contacted in 5 hours, I have waited the whole day at home.

Any chance someone could check on the exchange what the issue is and see if there is a ADSL link and whether it is ADSL 2+? If you can provide an email address, I can email you my BT number.

Thanks.

[imjolly]

email the mods  http://bt.custhelp.com/app/contact_email/c/4951


can take 2/3 days for mods to reply

[pm]

Thank you 🙂

[pm]

Thanks for your help mods. Very professional help and the personal touch of calling me to keep me updated was very nice.

Lastly, I was told my line supported ADSL2, however when my ADSL came online it only shows 2MB/s (my estimated speed was 7MB/s), can someone please take a look?

Connection information

Line state	Connected
Connection time	0 days, 0:40:58
Downstream	2,563 Kbps
Upstream	967 Kbps

ADSL settings

VPI/VCI	0/38
Type	PPPoA
Modulation	ITU-T G.992.3
Latency type	Interleaved
Noise margin (Down/Up)	5.9 dB / 6.5 dB
Line attenuation (Down/Up)	51.0 dB / 31.3 dB
Output power (Down/Up)	0.0 dBm / 12.9 dBm
Loss of Framing (Local)	0
Loss of Signal (Local)	0
Loss of Power (Local)	0
FEC Errors (Down/Up)	0 / 0
CRC Errors (Down/Up)	205 / N/A
HEC Errors (Down/Up)	N/A / 0
Error Seconds (Local)	92

[imjolly · Accepted solution]

you are on adsl2

as you line has just started then you are in a 10 day training period where you need to stay connected 24/7.  during this period the router may reset a few time while the exchnage tries to find the best stable speed for your line.

after that period then post stats again if still need more assistance