I moved home within E14 area. I had a working internet connection despite issues being posted around Poplar area and the 02075 issue.
After moving house, the same number issued, but I checked the hub and there is no ADSL link at all.
I double checked to make sure nothing else is connected, ensured only the BT home hub was connected, there is neither a blue or yellow light and finally changed filters. I logged inside the BT home hub and the hub says no ADSL connection
I called the help desk who did the line test and I explained what I did and they asked me to change filters again, reboot router, reboot my computer. It was promoted to 2nd line and I was told I would be contacted in 5 hours, I have waited the whole day at home.
Any chance someone could check on the exchange what the issue is and see if there is a ADSL link and whether it is ADSL 2+? If you can provide an email address, I can email you my BT number.
Solved! Go to Solution.
email the mods http://bt.custhelp.com/app/contact_email/c/4951
can take 2/3 days for mods to reply
Thanks for your help mods. Very professional help and the personal touch of calling me to keep me updated was very nice.
Lastly, I was told my line supported ADSL2, however when my ADSL came online it only shows 2MB/s (my estimated speed was 7MB/s), can someone please take a look?
|Connection time||0 days, 0:40:58|
|Noise margin (Down/Up)||5.9 dB / 6.5 dB|
|Line attenuation (Down/Up)||51.0 dB / 31.3 dB|
|Output power (Down/Up)||0.0 dBm / 12.9 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||0 / 0|
|CRC Errors (Down/Up)||205 / N/A|
|HEC Errors (Down/Up)||N/A / 0|
|Error Seconds (Local)||92|
you are on adsl2
as you line has just started then you are in a 10 day training period where you need to stay connected 24/7. during this period the router may reset a few time while the exchnage tries to find the best stable speed for your line.
after that period then post stats again if still need more assistance