No AMC

[Renly]

Hi, hope someone can help. New BT TV customer as if yesterday. All set up but no AMC. Got the Max package.

I used the voice chat and it hadn't been switched on at the BT end. Received a phone call and I was advised to do a factory reset. This didn't work and I was put on hold. After 15 minutes on hold the line went dead.

Any alternative suggestions would be appreciated.

[siteguru]

Do you get all other channels that you're expecting to see?

[Renly]

Hi, yes all the sport and subscribed channels are there. But when I go to the AMC channel it tells me I need to update my package

[DavidM]

Hi @Renly and welcome.

The TV chat team should be able to sort this for you so can you give them a try and let me know how you get on?

Cheers

David

[Renly]

Live chatted with 3 different people before the communication abruptly ended. System claims I have an open order which is incorrect. No joy.

[Martin--W · Accepted solution]

Hello @Renly

Sorry they were unable to fix your issue. If you'd like to Private Message me with your phone number or account details, i'll investigate this for you.

Kind regards, 

Martin.