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Moderator
Moderator
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Message 11 of 13

Re: No Access to Mail or My BT for over a month

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Hi jeniT,

 

Thanks for posting. Sorry for the continued problems you're having with the password etc. Your BT ID is your primary email address which you'rer unable to access due to password problems, is that correct? If so then you'll need to follow the forgotten password link to get access to that account so you can then pick up the BT ID password reset link.

 

Cheers

 

David

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Beginner
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Message 12 of 13

Re: No Access to Mail or My BT for over a month

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Thank you so much for your help. I do not understand why BT couldn't help over 6 weeks ago when your solution was so quick, easy and straight forward. I now have around 750 emails to work through! Thanks again for your help

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Moderator
Moderator
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Message 13 of 13

Re: No Access to Mail or My BT for over a month

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Glad I was able to help jeniT. Thanks for letting us know it's all sorted. 

 

Good luck with those emails Smiley Wink

 

Cheers

 

David

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