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Rhaego
Aspiring Contributor
10,791 Views
Message 11 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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Well, it looks connected to me.

 

 

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john46
Distinguished Sage
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Message 12 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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if your hub was connected you would show a blue light continuously on the hub not a flashing pink one
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Rhaego
Aspiring Contributor
10,786 Views
Message 13 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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Cable I mean,

 

i guess I just have to wait for the new router.

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XRaySpeX
Recognised Expert
10,784 Views
Message 14 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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Eh? I thought you knew it wasn't activated from your OP.

 

Yes, a cable connected to no signal.

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Rhaego
Aspiring Contributor
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Message 15 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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Yeah sorry. But of misunderstanding.

 

BT seem to think it is activated. There's nothing more I can do to convince them otherwise. 

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XRaySpeX
Recognised Expert
10,769 Views
Message 16 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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This will need a mod to to take it on further if the replacement router doesn't fix it.

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Rhaego
Aspiring Contributor
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Message 17 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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Thanks for your input. 

 

I will report back when I get my replacement hub. Fingers crossed.

 

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Rhaego
Aspiring Contributor
10,718 Views
Message 18 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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So an update...

 

my broadband and returned randomly on Monday afternoon. This was before my new hub arrived. Again it worked like it never went off until Friday afternoon. 2nd weekend where I don’t have a broadband connection and it’s the same issue. No one is able to give me a clear answer. 

 

The light on on my router is now a solid orange rather than flashing purple.

 

ive spoken to BT again and they have logged a fault. I was supposed to be contacted by an engineer but no one has called. 

 

I would like like a mod to comment ideally. I have checked my line, checked my local area for known faults and even tried my new hub. This is becoming increasingly frustrating and I am fractions away from cancelling when my contract ends next month.

 

ill repeat - a mod comment would be appreciated

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DavidM
Moderator
Moderator
10,683 Views
Message 19 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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Hi @Rhaego and thanks for posting.

 

I'm sorry you're having so many problems with your connection. I'm sure I can help you with this. Can you please drop me over an email with your details. You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

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Rhaego
Aspiring Contributor
10,654 Views
Message 20 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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Submitted. Thanks

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