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Rhaego
Aspiring Contributor
15,108 Views
Message 21 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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Another day, another useless conversation with BT, saying they would ring me back. 

 

ive looked on logs, and there’s a lot of pppoe errors. Reset the modem again. No change, as per usual.

Any update on my call.

 

thanks

 

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Rhaego
Aspiring Contributor
15,101 Views
Message 22 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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I seem to be getting a :PPPoE error: timeout message every 30 seconds or so

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Rhaego
Aspiring Contributor
15,070 Views
Message 23 of 28

Re: No Broadband Connection - Flashing Pink Light of Doom

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Update:

 

As of 26th September, my broadband is up and running.

 

HOWEVER.

 

It has gone offline for around 5 minutes, twice in the last few days. It switches to Orange. Then a flashing pink again. It turned back to blue 5 minutes later.

 

I spoke to Dale on the phone, who was very helpful. I don't have your contact information, but I believe you said you would contact me again on Monday?

 

I would like to speak to you in regards to this if possible.

 

Many thanks

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Rhaego
Aspiring Contributor
15,024 Views
Message 24 of 28

Re: No Broadband Connection - Solid Orange Light

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Happened again. Out of the blue (literally) and into the orange.

 

4th time in 45 days? Rang up BT this morning, they’re going to give me a call within 48 hours apparently.

Could a mod reopen my call if possible? 

 

Tried all all the above suggestions again, so I think it’s an exchange issue. Thanks

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JohnC2
Moderator
Moderator
15,007 Views
Message 25 of 28

Re: No Broadband Connection - Solid Orange Light

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Hi @Rhaego Sorry that the problem has come back again.

 

We will be happy to help you again with this. Please can you send us over your details again by clicking on my user name and selecting contact the mods.

Thanks
John

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Rhaego
Aspiring Contributor
14,996 Views
Message 26 of 28

Re: No Broadband Connection - Solid Orange Light

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Hi John

 

already sent a request through the mods.

Thanks for your speedy reply 

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JohnC2
Moderator
Moderator
14,986 Views
Message 27 of 28

Re: No Broadband Connection - Solid Orange Light

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Hi @Rhaego Thanks for posting back to confirm you have already done that and I can see your in the queue. We will be in touch to help you as soon as you reach the top of the queue.

 

cheers

John

 

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Rhaego
Aspiring Contributor
15,829 Views
Message 28 of 28

Re: No Broadband Connection - Solid Orange Light

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Broadband is back again.

No idea what's happening.

 

Anyway, this was the last straw.

I will be changing provider.

 

Thanks to the mods for being the only helpful BT reps I've had assist me.

 

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