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5worthington
Aspiring Contributor
1,195 Views
Message 1 of 6

No Broadband Connection

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Last night at around 10:30 pm my broadband connection stopped and the light on the Homehub went out... We have been having very slow speed issues for over 2 months now so I don't know if this has something to do with it? Any help would be great as I need a working connection... BT are trying to put the blame that the problem lies within our home... We no full well it's something they have done there end!
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5 REPLIES 5
pineapplefritzer
Contributor
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Message 2 of 6

Re: No Broadband Connection

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Hi 5worthington,

Please can you tell me what type of master socket you have?

Screen Shot 2011-09-01 at 14.30.20.jpg

 

And whether your area is experiencing any problems? http://bt.custhelp.com/app/answers/detail/a_id/15036/~/service-status-messages

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Distinguished Sage
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Message 3 of 6

Re: No Broadband Connection

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Hi Welcome to the forums

If you post the full stats from your router

For homehub – type 192.168.1.254 into your browser

Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.

also post the full results from http://speedtester.bt.com/

or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Then someone here may be able to help and offer more advice.

This is a customer to customer self help forum the only BT presence here are the forum moderators
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5worthington
Aspiring Contributor
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Message 4 of 6

Re: No Broadband Connection

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The socket type is NTE5 and I can't check if my area is experiencing any problems as I'm using a mobile to access this page... My postcode is CO62JE if that helps
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pineapplefritzer
Contributor
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Message 5 of 6

Re: No Broadband Connection

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Can you now please connect to the test socket (by unscrewing the lower half of your master socket) like in the picture below with just the router connected and no other device connected, so we can check to make sure its not your internal wiring.

 

original.jpg

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5worthington
Aspiring Contributor
1,159 Views
Message 6 of 6

Re: No Broadband Connection

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It's connected through the master socket now
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