Ten years ago I was made redundant so used my industry experience and started my own web development business. Ten years later we have 200+ registered users from as far afield as New Zealand and Japan. Developing a business is tough, it has not been an 'Internet success', but rather hard graft, 7 day weeks and, on many occasions 20 hour days and responding to customers quickly and professionally - until last week that is...
Eight days ago (Friday, 7th October) our Business Broadband connection failed. This is a particular issue for a web development business of course, and even more so since we were (stupid?) enough to use BT VoIP as part of the bundled service. So no phone, no Internet.
After the usual call to BT we were assured that the problem would be fixed by the next morning (Saturday). This came and went, more phone calls and a new fix date of Monday. To cut a long sorry story short, BT committed to a number of fix points and each one passed with BT setting a new time frame. This is where we are now, the Friday evening deadline came and went and we now have a revised 3 day working deadline of next Wednesday - apparently BT Wholesale/Openreach do not consider weekends as part of their service schedule.
It is possible, I suppose, that service will be restored on or before Wednesday, but after four such promises my expectations aren't great!
As a business, we cannot service our customers or generate any revenue. Indeed, we have effectively been 'closed down' by this outage, I have realised some immutable facts:
So, eight days later, here I am, facing up to the the reality of losing revenue, and more seriously customers. That's a best case scenario if service is resumed in the next few days - but who knows (certainly not BT Retail)?
I suspect there is little I can do to change our fate at this time, but hopefully this might **bleep** your conscience to review your own situation and, if you can, avoid the problems I'm now facing.
This is a BT residential forum, as much as I feel sorry for you, we're unable to solve your issue, it would be better placed on the business forums http://business.forums.bt.com/ and I will also flag this for a moderator who may be able to speak to a collic over in BT Business.
I suppose you've tried all the normal? Trying to plug into a test socket etc.. ?
Thank you all for your very helpful suggestions. The problem has actually been identified as a component within the local exchange (type-M connector?) so, as far as I can tell, a fix is down to BT Wholsesale/Openreach.
Sorry for the mis-post, I'll cut'n'paste into the Business Forum as suggested.