No Broadband connection

[imjolly]

laying ducting at the same time is not openreach way - one job at a time

as I have posted before openreach dug a trench to get the cabs connected then filled it in and then laid the tar.  a month later power people came and dug up the tar and extended the trench so they could connect power to cab.  then fill trenched and re-lay new tar

[dfenceman]

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dfenceman wrote: at message 2 on 7-5

Hi imjolly,

Just got off the phone to BT and they are claiming the faukt was fixed at 08:05, which it clearly was not.

The Indian gentleman wanted to run tests with me at home but I explained for the third time that I had to move out in order to get a connection.

After some disagreement we eventually agreed a compromise that I would return home in time for a call back between 10:00 & 11:00.  Should the problem not be fixed, as he claimed, then BT would pay my travelling expenses.

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Despite initial refusals to pay, followed by a period of silence I am pleased to say that there was an ex gratia payment on yesterday's phone bill. 

[imjolly]

[dfenceman]

Good morning imjolly,

After a good spell with very low errors I had a huge amount yesterday.  Although showing nearly two days these all occurred yesterday despite the fact that I was out and the computer was turned off for most of the day.

What the heck causes these sudden error surges ?

ADSL Line Status

Connection Information Line state: Connectedppp0_0 Connection time: 1 days, 22:58:04 Downstream: 2.741 Mbps Upstream: 835.4 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.3 Annex A Latency type: Interleaved Noise margin (Down/Up): 2.0 dB / 6.0 dB Line attenuation (Down/Up): 56.4 dB / 34.0 dB Output power (Down/Up): 17.2 dBm / 12.6 dBm FEC Events (Down/Up): 97429212 / 13175 CRC Events (Down/Up): 30861 / 164 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 39670 / 455 Error Seconds (Local/Remote): 20739 / 65

[imjolly]

that's the penalty for ex gratia payment  lol

joking aside there is obviously some interference but appears very hard to trace and very intermittent

[dfenceman]

Hi imjolly,

Yes.  Every silver lining has a cloud

[dfenceman]

Hi imjolly,

Even greater error increase yesterday, viz :-

ADSL Line Status

Connection Information Line state: Connectedppp0_0 Connection time: 2 days, 22:10:33 Downstream: 2.741 Mbps Upstream: 835.4 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.3 Annex A Latency type: Interleaved Noise margin (Down/Up): 1.6 dB / 6.2 dB Line attenuation (Down/Up): 56.4 dB / 34.0 dB Output power (Down/Up): 17.2 dBm / 12.6 dBm FEC Events (Down/Up): 237576822 / 20467 CRC Events (Down/Up): 86231 / 273 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 111780 / 806 Error Seconds (Local/Remote): 54659 / 108

[dfenceman]

Hi imjolly,

I decided to try a restart at 08:51.  Noise marging back up and download speed has only dropped a little, viz :-

ADSL Line Status

Connection Information Line state: Connectedppp0_0 Connection time: 0 days, 00:25:32 Downstream: 2.554 Mbps Upstream: 800 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.3 Annex A Latency type: Interleaved Noise margin (Down/Up): 6.7 dB / 5.5 dB Line attenuation (Down/Up): 56.7 dB / 34.0 dB Output power (Down/Up): 17.3 dBm / 12.4 dBm FEC Events (Down/Up): 212 / 52 CRC Events (Down/Up): 0 / 32 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 0 / 9 Error Seconds (Local/Remote): 0 / 0

[imjolly]

now see how it goes as usual