No DSL signal

[northants]

My fttc broadband stopped working yesterday morning, I've got the hub 4 with separate Openreach modem. The DSL light on the modem flashes a few times and goes off before repeating the cycle. I've borrowed a home hub 5 and plugged this into the master socket hidden behind the screw plate, same result, left it for several hours, same. 

Last night I went through all the tests with BT help in India, despite saying I'd tried another hub they decided my modem is broken and are posting a home hub 5, its highly unlikely this is the issue since I've already tried a hub 5. 

How can I get an engineer to check the cabinet connection which is where I think the problem is? 

[licquorice]

Do you have dial tone at the test socket?

[northants]

Yes the phone works fine.

[pippincp]

Exchange and cab number (if poss).

[northants]

Rushden cabinet number 54.

[pippincp]

No fault listed for that cab.

[Keith_Beddoe]

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@northants wrote:

Yes the phone works fine.

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Did you check that the phone number matches the number on your phone bill, just in case you have a crossed line?

Dial 147017070 and make a note of the number that is read out.

[northants]

Dialled the number above and it was correct, run the quiet test too.

New hub arrived today and as expected doesn’t connect, flashing orange light.

[licquorice]

If you can't get any sense out of customer services, post back here and we'll get the mods involved.